Michael J. Curtin & Associates

Raymond Curtin, President

Ray graduated from Cornell University in 1989, and has had his insurance license since 1990. After Ray’s brother Michael passed away in February of 2012, Ray was asked to take over Michael J. Curtin & Associates and has been the President since March 2012.

Since taking over the firm in 2012, Ray has brought on several new casualty companies, upgraded the claims management system, and hired several new senior claims adjusters. Ray believes that focusing on quality control ultimately gives our clients the best possible service. Trust and loyalty are the keys to maintaining strong, long-lasting relationships with our clients.

We need to provide a great product and service to our clients. We need to handle and close their claims and that’s what we do “We Handle Claims”.

Eileen Moring Senior Claims Specialist

Eileen has 36 years of experience in the insurance adjusting business working for various major insurance companies She has experience in handling auto, general liability and first party property claims. Her experience has included analyzing coverage, field investigation, surveillance, negotiations, and mediations. Eileen has evaluated and settled large loss bodily injury claims. Eileen’s licenses include Texas (Resident), Alabama, Connecticut, Florida, Georgia, Indiana, Kentucky, Louisiana, Minnesota, North Carolina, New Mexico, Oklahoma, South Caroline and Washington.

Lisa Irvine – Senior Claims Specialist

Lisa has over 24 years’ experience as Insurance Claims Manager, Supervisor and Adjuster. She has an expertise in managing complex coverage claims, including investigations, liability determinations and settlement negotiations, as well as liaising with cross-functional departments. Comprehensive knowledge of personal auto, commercial and general liability lines of insurance. Effective leader with solid background in training, developing, and directing top performing teams. Dynamic communication, consulting, relationship building, and customer service skills . Strategically prioritize, coordinate, and manage workflow to optimize productivity and efficiency and improve overall satisfactory results to the client. Active Adjuster All Lines Licenses; States of FL, GA, TX, LA, NC, SC, MS, OK, AL, TN, AZ, CA, KY, OH, MI 2001- present

Barbara Cavanagh- Senior Claims Specialist

Barbara has over 30 years of experience with automobile claims handling. She worked for Hertz Claims Management, a third party administrator for the Hertz Corporation, for over 29 years. She was a Casualty Claims Supervisor for 12 of those years handling personal and commercial claims for rental cars, tractor trailers, taxis, limos, and bus accounts, along with some General Liability accounts. She had earned the President’s Award for Excellence in Service from Hertz. She holds adjuster licenses in several states. She has her Paralegal Certification from Mercy College in New York along with her New York State Real Estate Salesperson’s license.

Chris Lewis

Christopher Lewis has over 34 years of casualty claims experience. He is currently licensed in 31 states, plus Puerto Rico. His career began with AEtna Life & Casualty, whose property & casualty division morphed into Travelers Insurance. He then worked for other insurers and TPA’s which include FCCI, Royal & SunAlliance, Amerisure Insurance, and ESIS, Inc. He started out in personal lines insurance but spent most of his carrier in commercial lines. His experience included complex litigation, construction defect, wrap-up OCIP/CCIP policies and occasional employer liability experience. Christopher has been in the business long enough recognize trends in the industry. He is also very familiar with the handling of self-insured clients who like to take an active role in decision making with their own claims.

Anthony Fattoruso

Anthony has over 25 years of experience in the claims department stemming from subrogation, PIP, property damage and bodily injury. He has started his career at GEICO where he spent 15 years. After GEICO, he worked at Fiduciary Insurance Company of America as a bodily injury adjuster handling commercial auto claims. Anthony also spent 6 years at Global Liberty Insurance Company (Atlas Financial Holdings) working in the Casualty Unit and was ultimately promoted to a Casualty Supervisor. While working at Global Liberty, he was responsible for implementing a new bodily injury medical evaluation system that was used throughout the entire company. Anthony is licensed in several states to include; NY, FL, SC, NC, TX, LA, WV and KY. He also has multiple years of experience handling claims in CA and AZ. In addition, Anthony brings to the table a strong work ethic with established claims handling experience and strong negotiation skills.

Catherine L. Olen, LPI, BAI, ACA

Catherine Olen possesses 30 years of experience in the insurance industry working as a licensed private investigator and as a licensed independent insurance adjuster concentrating on multi line property, liability and casualty claims. Her expertise includes specializing in insurance defense work, conducting examinations under oath, attending mediations, litigation cases, and SIU suspected fraudulent claims. She has spent her career servicing some of the top insurance carriers, independent adjusting firms and law firms in Massachusetts and Florida. She served as the Lead Investigator for the Liability/SIU Division of Independent Claims Service of Westborough, MA for thirteen years while operating her own business, Investigative Resources of Central MA. She relocated to the Orlando, FL area in 2007. She still holds her private investigator license in Florida. As a licensed insurance adjuster, she joined Michael J. Curtin and Associates in July of 2018. With her vast amount of experience, she also has numerous years of experience in asset checks, skip tracing, and testifying in court as a witness. She is also a notary public in the state of Florida.

Ms. Olen graduated with a Business Administration degree from Newbury College in Boston, MA, and most recently completed her Bachelor of Science in Law and Paralegal Studies, summa cum laude with Kaplan University in 2012.

Matthew Clark, Director of Claims

Matthew has been in the insurance industry for over 20 years and has led a successful career in managing both claims and adjusters. He started his career with Nationwide Insurance and over the years has handled a variety of claims for various insurance carriers, third-party administrators, self-insureds and municipalities. His vast experience includes personal auto, commercial auto, (tractor-trailers, armored trucks, buses, limousines, taxis, police vehicles and fire trucks), general liability, professional liability, property, product defect, heavy equipment and foodborne illness/contamination claims. He spent over a decade heading up Hertz Claim Management, which was responsible for the management of Hertz rental car claims and their heavy equipment division, Hertz Equipment Rental. He has handled claims in every state, including Alaska and Hawaii, as well as claims in Canada. He is a graduate from Florida State University.

Nancy Gwaltney – Sr. Claims Specialist

Nancy has over 25 years of experience in claims handling. She is currently licensed in Florida, Georgia, South Carolina, North Carolina, Kentucky, Alabama, Louisiana and Texas. She has investigated and amicably resolved first-party property claims and third-party casualty claims both as a company adjuster and an independent adjuster. This included resolving questions of coverage and liability as well as evaluating bodily injury claims and timely reporting to various companies and municipal entities with recommendations toward liability and proposed settlement. She has extensive experience in auto and premises liability. She has extensive mediation experience having attended mediations through the years as a company adjuster and as an independent adjuster on behalf of various clients. Nancy has worked for USF&G Insurance Company, ISAAC, Gallagher Bassett Services and Totura & Company in Florida. After moving to Georgia, she worked for Totura & Company, Bridgewater Group, Peter J. Crosa, and has been with Michael J. Curtin & Associates now for four years.

Joan Voit – Sr. Claims Specialist

Joan has over 25 years claims experience for both carrier and I/A in the capacity of Casualty adjuster and management. Her career started as an adjuster with Geico at their NE Regional office in Woodbury, New York, for 10 years. Before moving to Tampa, Florida in 1991, she was a BI Claims Specialist for Avis Rent-A- Car System, Inc., in Garden City, New York, handling claims in 17 states. After moving to Florida, she was employed with Totura & Co., as adjuster, Manager and in the Client Relations department. She now works for Michael J. Curtin & Associates as Senior Claims Specialist. She is well rounded in Auto and General Liability claims, handling all levels including litigation. She has over 20 years in representing companies at mediations. Joan holds adjuster licenses in several states. She has completed numerous claim development courses and successfully completed Dale Carnegie-Leadership Training for Managers. She is also a Notary Public for State of Florida.

Brenda Jones

Brenda has over 30 years of experience in the claims business. Most of her career has been spent in a leadership position. Brenda has extensive knowledge of the casualty business and has handled complex claims both on the personal and commercial side.

At ESIS Brenda was the Business Segment Team Leader and managed a team of adjusters handling everything from construction claims to auto property damage and liability. Brenda retired from ESIS and has taken on a senior claims adjuster position in our Tampa location.

Mary Ellen Stepanski- Senior Claims Specialist

Mary Ellen has been in the insurance claims industry for over 35 years. During her career she has held various positions in adjusting, appraising, field investigation and claims personnel management in both a carrier and TPA environment. She currently holds licenses in 13 States; NY (resident), DE, MI CT, KY,LA, MN, RI, UT, ME, VT, TX and FL.

James Daehnke, Sr. Claims Specialist

James has been in the independent insurance adjusting business for over 25 years. He has extensive knowledge and experience in litigation and mediation for all types of casualty and general liability claims, including management liability claims, employment liability claims, and automobile liability claims. He is licensed in several states, and has worked in the Florida insurance market for several years. Some of his past employers include Assurant, United Auto Ins. Co., Gallagher Bassett Services, Glatfelter Claims Management and State Farm Insurance.

Emilio Alvarez

Emilio Alvarez is a general insurance adjuster with experience handling mostly automotive collision, personal injury and diminished value claims. Emilio has extensive experience representing insurance companies, investigating losses, inspecting damage, gathering information, negotiating settlements, attending judicial hearings and translating. Emilio has also handled property casualty losses which include flood, fire, vandalism, construction defects and loss of use.

Prior to entering the insurance industry, Emilio was a Property Manager and Paralegal. He has a Bachelor of Arts degree from Florida State University and a Paralegal certificate from the National Center For Paralegal Training. Emilio speaks English, Spanish and Portuguese.

Kathleen Jones

Kathleen has been in the insurance claims industry for over 30 years. She worked for Hertz Claims Management, a third-party administrator of the Hertz Corporation, for over 28 years as a PIP claims examiner and subrogation specialist. She has worked with our organization part-time for over a year. She currently holds licenses in several states including; South Carolina (resident), FL, MI, NY